Under general circumstances, the platform will send you a confirmation e-mail that contains your order details,registration information and download URL within one hour once you placed an order.
Please confirm if the order was placed successfully and ensure that you typed the correct email address.Also, please check the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation e-mail even after 12 hours, this could be caused by the internet problem or system glitches. Please contact our Support Team and provide your order email, order ID or order receipt. We will reply within 48 hours.