Q1. How Do I Retrieve My Registration Code?
Enter the order number or the e-mail you used to place the order.
1.If you purchase the product from our agency, you may not retrieve the code as they don't share customer information with us.
2. If you purchase the product from App store, you don't need a code, just launch App store and go to Purchase tab to use it directly.
3. If you've placed the order successfully but it prompts "order does not exist" when you try to search, please allow 30~60 minutes until the order goes into effect in our database. If you don't receive the code after 2 hours, please contact our support team for further assistance.
Here you can retrieve your registration code if you run into the following situation:
- Have not received your registration code after your purchase.
- The code was lost during a computer crash or change.
- You have upgraded your product, and need the new registration code.
Q2. Why do I not receive the registration code Email after purchase?
Under general circumstances, the platform will send you a confirmation Email that contains your order details, registration information and download URL within one hour once you placed an order.
Please confirm if the order was placed successfully and ensure that you typed the correct Email address. Also, please check the SPAM folder in case it has been tagged as SPAM.
If you do not receive the confirmation E-mail even after 12 hours, this could be caused by the internet problem or system glitches. Please contact our Support Team and provide your order Email, order ID or order receipt. We will reply within 48 hours.
Q3. Why is the registration code received invalid?
The registration code is sent by platform once an order is validated. Actually, it is valid as we've tested thousand times before publish without any problem.
If you get the message said the registration info is invalid,please make sure you’re using the licensed E-mail and registration code in your confirmation order. And please use copy & paste method to enter the License and don’t leave trailing blank.
You should use the provided Licensed E-mail to register, NOT your own E-mail address. You'd better copy and paste directly to the proper text boxes in the register window as both License Email and Code are case sensitive.