Order FAQs

  • Q1: Is it secure to purchase from your website?

    Yes, don’t worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase.

  • Q2: What is the refund policy?

    PassFab values every customer that comes to us and puts customers' satisfaction as the top priority. To achieve this, we are working continuously to provide customer a pleasant experience with better software and service.

    All PassFab software can be tested with a trial download. The trial version offers free scan and preview with only a limitation of no recovery or export. This should help users to determine whether the software works as expect and satisfies purchase demand.

    Circumstances of No Refund:

    1. Change of mind after purchase.
    2. Part of a bundle.
    3. Did not receive order confirmation e-mail and registration code in time, and didn't try online support or contact staff assistance.
    4. Request refund for technical trouble, but fail to cooperate by providing details for troubleshooting.
    5. Refund request based on dissatisfaction caused by misunderstanding of the product's functions and capabilities.
    6. Purchase of wrong products, followed by the purchase of products from another company.

    Circumstances Eligible for Refund:

    1. Duplicate purchase.
    2. Mistaken order followed by ordering a correct product from PassFab.
    3. Fatal technical issues with the software that could not be resolved within 30 days.

  • Q3: How to cancel subscription?

    To cancel your monthly or yearly subscription quickly, you can always contact our support team. We will respond within 24 hours on weekdays, 48 hours on weekends and holidays.

    You can also cancel the subscription by yourself. The steps are different on different platforms. Please click the link below to learn specific steps to cancel subscription.

    http://www.mcn.li/?download=support/how-to-cancel-subscription.html

  • Q4: Can I evaluate before purchasing?

    Yes, we provide trial version for all programs with very few functional differences from the paid version.

  • Q5: Can I order without using a credit card?

    In addition to credit cards, we accept checks, PayPal, Money Orders and Wire Transfers. You can choose to pay by check or Money Order or Wire Transfer on the payment page. There is specific guidance for you to process the order.

  • Q6: Will I get physical copy of the software paid?

    As software developer, we only provide download version for purchased customers. If you need a physical copy, please add Backup CD in the shopping cart with extra charge. This Backup CD is charged and provided separately by our payment partner.

  • Q7: What does backup CD mean?

    Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You can remove backup CD from shopping cart, whereas, once an order is processed, it can't be cancelled.

  • Q8: What is Download Protection (Extended Download Service)?

    The Download Protection (or Extended Download Service) is an extra service that is provided by our payment partner, who stores a back-up copy of the software that you purchased on server for two years.

    It is not necessary to purchase this service since we update software periodically and always provide free downloads and updates for purchased customers. Click Remove button in the shopping cart and update the price will free you from being charged for this service.

  • Q9: How do I know whether my order is processed successfully?

    Generally you'll receive the order confirmation e-mail within one hour after the order processed successfully. We recommend you check the SPAM/Junk folder.

    If you do not receive the registration e-mail after several hours, please contact our support team at support#passfab.com (replace # with @), and attach your order information. Our support staff will reply within 48 hours on weekdays.

  • Q10: Can I cancel my order after placing it?

    Once an order has been processed successfully, it is not refundable, due to the automatic order process system.

  • Q11: What should I do if I purchased the wrong product?

    Please contact us to exchange by paying price difference; or you can purchase the correct product and then request refund for the wrong order.

  • Q12: What is the upgrade policy?

    We provide free upgrades for purchased customers. If the upgrade requires new registration code, please contact our support team and attach your order information for quick answer.